Frequently asked questions (FAQ)

Delivery Questions

Business days and working days

Business days = Monday to Saturday

Working days = Monday to Friday

Why is my order delayed?

Although we strive to deliver your order within Germany within 2-3 business days, delays may occur. The reasons for this can be various: For example, if you have ordered more than one product, your order may be shipped in multiple packages. Bottlenecks can also occur with special sales. If you placed your order on a holiday, the delivery process may also be delayed.

How long does it take for me to track my order?

You can track the shipping status of your shipment easily online using our tracking code. As soon as your order has left our warehouse, we will send you a corresponding link.

When will I receive my order?

The shipping date of your order depends on when your order leaves our warehouse, where the delivery address is and which shipping method was selected. For selected products, an estimated delivery date is indicated during the ordering process. The estimated delivery date is calculated based on various factors, including availability, stock turnaround time, selected shipping method and destination. Please note that estimated delivery dates are estimates only and are not guaranteed.

STANDARD:

Ready for dispatch for deliveries within Germany: 2-3 working days

EXPRESS:

Ready for dispatch for deliveries within Germany: 1-2 working days (if the order is received before 03:00 pm on a working day)

What do I do if the wrong product was delivered to me?

If you have accidentally received the wrong product, you can of course return it to us free of charge. Please use the return area on our website for this purpose.

If you have any questions, please contact our customer service at +49 (0) 800 – ­­­­­­9347733 from:

Mon. – Thu.: 8:00 am – 4:00 pm
Fr.:  8:00 am – 3:00 pm

What can I do if I have not received my package?

If you have placed an order and have not received it within three working days, you are welcome to contact our support.

You can contact our support for payment, shipping and returns as follows:

Mon - Thu: 8:00 am - 4:00 pm
Fr.:  8:00 am – 3:00 pm

under the following telephone number:

+49 (0) 800 – ­­­­­­9347733

What are the shipping costs?

In the ZEISS online shop you can choose between two shipping methods: Standard and Express.

With standard shipping, we deliver your ZEISS product within 2-3 working days. The shipping costs depends on the amount of your order. For orders up to £ 50 the shipping costs £ 5,90, for orders over £ 50  the standard shipping is free of charge. The dispatch takes place by DPD.

If you need your ZEISS product more urgently, please select express shipping. If your order is received by 03:00 pm (working day), we will deliver your ZEISS product to you within the next 1-2 working days. For express shipping there are shipping costs of £ 11,99 regardless of the order amount. The dispatch takes place by DHL Express.

How long does it take for my order to be delivered to me?

In the case of a STANDARD order, the goods usually arrive after 2-3 working days. If your order is particularly urgent, you can also order via EXPRESS shipping in the ZEISS online shop. If you make this choice, the desired product will be delivered to you within 1-2 business days, if the order was received by 03:00 pm (working day).

How does shipping in the ZEISS online shop work?

When ordering in the ZEISS online shop, you can choose between STANDARD and EXPRESS shipping. Depending on which selection you make, your goods will either arrive within 2-3 working days (STANDARD) or within 1-2 working days (EXPRESS). With both variations, your delivery can easily be tracked thanks to the tracking code.

How do I check my order or delivery status?

You can view the status of your order in your user account. Log in to the ZEISS online shop with your data. As soon as the goods have left our warehouse, the current delivery status can be tracked using the tracking code.

How can I change the delivery address?

In your customer account you can easily change the delivery address or manage multiple delivery addresses. For example, you have the option of having your ordered goods delivered to your place of work.

Express shipping

In the ZEISS online shop you can choose between two shipping methods: Standard and Express.

With standard shipping, we deliver your ZEISS product within 2-3 working days. The shipping costs depends on the amount of your order. For orders up to £ 50 the shipping costs £ 5,90, for orders over £ 50  the standard shipping is free of charge. The dispatch takes place by DPD.

If you need your ZEISS product more urgently, please select express shipping. If your order is received by 03:00 pm (working day), we will deliver your ZEISS product to you within the next 1-2 working days. For express shipping there are shipping costs of £ 11,99 regardless of the order amount. The dispatch takes place by DHL Express.

Can I request my parcel to be delivered again if I have missed a delivery attempt?

You can easily plan the delivery time of your parcel online. For a standard shipment, please visit the website of the parcel service DPD. If you have chosen express shipping, DHL Express is the right partner for your needs.

Are there places to which ZEISS does not deliver?

We currently only ship our products to Germany, Austria and Great Britain. It can therefore only be ordered from and delivered to these countries.

In Great Britain some islands are not supplied.

Excluded area's
AB31 4 AB31 5 AB31 6 AB31 9 AB33 8 AB34 4 AB34 5 AB35 5 AB36 8 AB37 9
AB38 7 AB38 9 AB44 1 AB45 1 AB45 2 AB45 3 AB53 4 AB53 5 AB53 6 AB53 8
AB53 9 AB54 4 AB54 6 AB54 7 AB54 8 AB54 9 AB55 4 AB55 5 AB55 6 AB56 1
AB56 4 AB56 5 DG3 4 DG3 5 DG4 6 DG6 4 DG7 1 DG7 2 DG7 3 DG8 0
DG8 6 DG8 7 DG8 8 DG8 9 DG9 0 DG9 7 DG9 8 DG9 9 FK18 8 FK19 8
FK20 8 FK21 8 G63 0 G63 9 HS1 2 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3
HS6 5 HS7 5 HS8 5 HS9 5 IV13 7 IV21 2 IV22 2 IV23 2 IV24 3 IV25 3
IV26 2 IV27 4 IV28 3 IV40 8 IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8
IV47 8 IV48 8 IV49 9 IV51 0 IV51 9 IV52 8 IV53 8 IV54 8 IV55 8 IV56 8
IV63 6 IV63 7 KA27 8 KA28 0 KW1 4 KW1 5 KW10 6 KW11 6 KW12 6 KW13 6
KW14 7 KW14 8 KW15 1 KW15 9 KW16 3 KW17 2 KW2 6 KW3 6 KW5 6 KW6 6
KW7 6 KW8 6 KW9 6 PA20 0 PA20 9 PA21 2 PA22 3 PA23 7 PA23 8 PA24 8
PA25 8 PA26 8 PA27 8 PA28 6 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1
PA34 4 PA34 5 PA35 1 PA36 4 PA37 1 PA38 4 PA41 7 PA42 7 PA43 7 PA44 7
PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7 PA62 6 PA63 6 PA64 6
PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6 PA73 6 PA74 6
PA75 6 PA76 6 PA77 6 PA78 6 PH17 2 PH18 5 PH19 1 PH20 1 PH21 1 PH22 1
PH23 3 PH24 3 PH25 3 PH26 3 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH34 4
PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 2 PH41 4 PH42 4 PH43 4
PH44 4 PH49 4 PH50 4 ZE1 0 ZE1 9 ZE2 9 ZE3 9