Frequently asked questions (FAQ)

My Customer Account & Newsletter

Why is my return not displayed in the customer account?
To make your return clear, it will be displayed in your customer account. This may take 1-2 working days. If there is a longer delay, please contact our Customer Hotline.
Where do I see my order status? 
You can see your order status in your personal customer area. Click on the link "My orders". You will also receive detailed information about the order status via e-mail and after despatch via your Track & Trace reference.
What do I have to do to avoid receiving newsletters or other marketing related emails?
You can set newsletter preferences in your customer account. If you no longer wish to receive information from ZEISS, you can unsubscribe from the newsletter and other marketing-related emails in the customer area.
What are the advantages of customer account?  
With a ZEISS customer account, you can enjoy several advantages including premium delivery tracking, Quick Checkout and wish list management.
I have forgotten my password, what can I do?
If you have forgotten your password for the ZEISS online shop customer area, you can simply request a new password during the login process. Click on "Login" and then on "Forgotten password". Then follow the instructions, which you will receive by e-mail.
How do I set up an account? 

The following information is needed to register for the ZEISS online shop:

- First and Last Name
- E-mail address
- Personal password and security question
- Delivery address

How do I set up a product alert?  

If you want to buy a ZEISS product that is no currently or not yet available, you can easily create a product alert. Then you will receive an e-mail as soon as the product is available. To do this:

1. Create a personal and free account for the ZEISS online shop
2. Navigate to the desired product
3. Then click the "Notify me when available" button
4. Verify your e-mail address to which the information should be sent

How do I delete my account? 
If you no longer want to use your ZEISS account, you can deactivate your personal profile in the customer area.
How do I change my account settings? 
In the customer area, your personal preferences can be easily amended - from payment methods to delivery and billing addresses as well as numerous other settings.
How can I set up a wish list? 
Once you have a ZEISS account, you can save your favourite products in a wish list. Wish lists can be found in the ZEISS Online Shop in the upper menu bar.
How can I change my address?
You can easily change your address details in your personal online customer area. For name changes - for example, after getting married - please contact Customer Services.
Can existing ZEISS logins be used for the new online store?
Not yet. If you already have a login to another ZEISS online shop, the app or another application, it will not yet work in the shop. However, registration is very simple, secure and free. We are currently working on a solution so that you can use your ZEISS login for further applications.