Limited Customer Service Christmas 2018

Frequently asked questions (FAQ)

Offers & Vouchers

Why can I not use my voucher for discounted items?
All voucher codes for the ZEISS Shop refer to the non-reduced RRP. Double discounts are unfortunately excluded.
What happens to my voucher when I return all or part of my online order or it is cancelled? 
The coupon code loses its validity after being used successfully.
What do I need to know about using a voucher?  
If there is an error in redeeming the voucher, please check whether a space has been accidently entered before or after the voucher code. Also check that the code is entered correctly if it has been entered manually. Some coupon codes are product specific and cannot be applied to all items in the shop.
What can I do when my voucher code is not recognised?
If there is an error in redeeming the voucher, please check whether a space has been accidently entered before or after the voucher code. Also check that the code is entered correctly if it has been entered manually. Some coupon codes are product specific and cannot be applied to all items in the shop.
How do I use my voucher? 
A voucher can be redeemed during checkout in the shopping cart. Simply enter the voucher code in the field "Enter promotion code" and press "accept". The system will then show you if your voucher code is valid. The discount and the new final total will also be displayed.
How do I request a replacement voucher? 
Please use our contact form and select "Gift vouchers and promotions" as the subject. Tell us your old voucher code in the "Questions and Comments" box and explain the situation. After checking all the circumstances, we will then send a replacement voucher if authorised.
Can I buy vouchers for particular monetary amounts to use in the ZEISS online shop?  
Vouchers for particular monetary amounts are currently not available for the ZEISS online shop.