Limited Customer Service Christmas 2018

Frequently asked questions (FAQ)

Orders & Payments

Will I receive a copy of my invoice?
We will send you a digital version of your invoice by e-mail. This usually takes only a few working days. The ZEISS online shop does not send invoices by post.
Why was my online order cancelled?
In the exceptional circumstance that our inventories do not match the availability advertised online, we reserve the right to cancel your order.
Why can't I find my order in my order history?

If you have ordered as a guest (without ZEISS customer account), we cannot display an order history. If you have created a customer account after ordering, the last order is also not visible in the order history.

Usually all your orders (as registered user) are displayed in the course of your customer account. If this is not the case, please contact our customer service.

Where do I find my order number? 
The order number for your products can be found both in the e-mail sent to you and in your customer account. Log in to the ZEISS online shop and click on "My Orders".
What emails will I receive in connection with my order? 
During the ordering process, ZEISS will provide you with all the necessary information about your delivery. Therefore, we will e-mail you when we have received your order and when the goods have left our logistics centre.
Is there a minimum order amount?
No, the ZEISS online shop has no minimum order amount.
Who can I contact when I have a question about an unpaid invoice?

Moduslink is the contact for all accounting matters. Contact details are as follows:
Moduslink B.V.
Wapenrustlaan 11-31
7321 DL Apeldoorn
Netherlands
T: +44 (0) 20 7660 0000

How can I place an order?
Ordering with ZEISS can be done easily online. Ordering by phone or fax is unfortunately not possible because you have to confirm your identity during the ordering process. The easiest way to do this is to create a customer account. If you do not want to register, you can order via a guest account.
How long will it be before I can track my order?
As soon as your order leaves our warehouse, you can track it via the Track & Trace reference. You will receive this information by e-mail shortly after your order.
How do I know that my order is being processed? 
As soon as your order is processed, you will receive confirmation by e-mail which will contain an overview of your order.
Can I pre-order or reserve a product?
In the ZEISS online shop you will find hundreds of products. The availability of each product can be found in the "Availability" column. You can pre-order new products via the shop, but it is not possible to reserve individual products.
Can I order by phone?

Unfortunately, ordering by phone or fax is not possible.

For your own safety, we only accept the following payment methods: PayPal, Credit Card, EC or Debit Card or prepayment. For these payment methods, it is a prerequisite that you clearly identify yourself. This is unfortunately not possible by phone.

Can I change or cancel my online order?
Since our processes are designed to ship your order as quickly as possible, it is no longer possible to change the order or cancel it afterwards.