Frequently asked questions (FAQ)

Products

Are sold-out products available again at a later date?

In case that one of the products is out of stock when ordered they will be available again as soon as possible in most of the cases. Alternatively, you can store a product notification so that you are automatically informed when the product becomes available again. However, this is not the case for discontinued models. So please take a look at our shop for a suitable successor model. Alternatively, you may contact our customer service team to advise you.

Where can I submit feedback or complaints?

Feedback or complaints can be sent to our customer service via e-mail, contact form or telephone.

You can contact our customer service as follows:

Mon - Thu: 8:00 am - 4:00 pm
Fr.:  8:00 am – 3:00 pm

under the following telephone number:

+49 (0) 800 – ­­­­­­9347733

Inquiries by e-mail or contact form will be answered within 2 working days at the maximum.

What warranty do I get on my product(s)?

ZEISS grants a warranty of two years from the date of purchase for its products. After the ZEISS online registration, an extension to three and sometimes more years is possible.

Please note that registration must take place within four weeks of purchase.

 

What can I do if the product I want is no longer available?

Our products are in great demand. Therefore, it may happen that certain ZEISS articles are temporarily unavailable. In our online shop you have the possibility to receive an e-mail as soon as the product is available again.


Keyword: How can I create a product notification?

How do I know my product is not counterfeit?

If you order in the ZEISS online shop, you will definitely receive high-quality original products from us. Your original ZEISS product can be registered with us immediately upon receipt, thus ensuring, for example, an extended warranty period (however, this does not apply to all products).

Can warranty claims from an online order also be handled by a dealer?

The stationary ZEISS dealer network does not handle warranty cases for products purchased online. For this reason, you can only contact ZEISS in the event of a return.


Repair and Service