Frequently asked questions (FAQ)


Will sold-out products be available again at a later date? 
Almost all products in our range are available as soon as possible after selling-out. However, this is not the case with discontinued models. Therefore, look in our shop for a suitable successor model or Customer Services will be happy to advise you.
Where can I submit feedback or complaints?
Feedback or complaints can be made to Customer Services via e-mail or telephone. Our Customer Hotline can be reached weekdays from 8am to 4pm - we answer emails within 2 working days.
What warranty do I get on my product(s)? 
ZEISS offers a two-year warranty from the date of purchase for its photographic lenses. An extension to three years is possible after registering online with ZEISS. Please note that registration must be completed within four weeks of purchase.
What can I do if the product I want is no longer available? 
Our products are in high demand. Therefore, certain ZEISS products may be temporarily unavailable. In our online shop, you can see when a product will be approximately available again.
How do I know my product is genuine? 
When you order in the ZEISS online shop, you are guaranteed to receive high-quality original products from us. You can even register your original ZEISS photographic equipment with us to secure, for example, an extended warranty period.
Can warranties from an online order also be handled by a retailer? 
Unfortunately, the ZEISS retailer network does not handle warranty claims for products purchased online. For this reason, you have to contact our partner Moduslink to arrange a return. Moduslink will initiate and deal with any returns.