Frequently asked questions (FAQ)
Returns & Refunds
- Will the shipping costs be refunded to me when I return my order?
Yes, ZEISS will refund the shipping costs.
- Under what conditions can I return my product(s)?
The returned goods must be in new condition, must be returned in their original packaging and must contain all packaging materials, warranty certificates, manuals and accessories. In case of incomplete returns we reserve the right to refuse the return or to charge a fee of 10 percent of the order value.
- Within how many days can I return my order?
You have a total of two weeks to test your new ZEISS product. If you are not satisfied, you can return the item within 14 days of the date of purchase.
- How do I return my product(s)?
You can return them to ZEISS quickly and easily!
If you are dissatisfied with your purchase, you can return it to ZEISS within 14 days of the date of purchase, in accordance with our terms and conditions.
In case of a return our partner ModusLink will take all necessary steps. You will receive your refund after our examination of the returned goods. Please allow 5-14 working days for processing.To start a return please click here.
- How long does it take to process my return?
As soon as we receive your return, we will thoroughly check your return. Depending on the case, it may take up to 14 business days for the refund to be credited to your account.
- How do I get my money back?
After your return, the credit note will be sent to you latest within 14 working days from receipt of the return. Please note that the refund will be booked on the same payment medium that you used for your order. The following payment options are available in the ZEISS online shop: PayPal, credit card, DeBit card or prepayment.
- Can I return multiple orders together in one return?
For logistical reasons it is unfortunately not possible to combine several returns in one return. Since returns with a return note are free of charge for you anyway, we kindly ask you to send returns from different orders separately.
- Can I return my online order to a retailer?
Unfortunately, it is not possible to return an online order to a stationary dealer.