Frequently asked questions (FAQ)
Returns & Refunds
- Will I get a refund on my shipping costs if I return my product?
ZEISS can only refund you the retail price. Delivery and handling fees are excluded from the refund.
- What are the conditions to return my product(s)?
Returning a product to ZEISS is possible under the following conditions: The product must be in new condition, must be returned in its original packaging and must contain all packaging materials, warranty certificates, manuals and accessories. For incomplete returns, we reserve the right to refuse the return or to charge a fee of 10 percent of the order value.
- How many days do I have to return my order?
You have a total of two weeks to test your new ZEISS product. If you are not satisfied, you can return the item within 14 days from the date of purchase.
- How do I send my product(s) back?
Returns to ZEISS are quick and easy! If you are dissatisfied with your purchase, you can return it to ZEISS within 14 days from the date of purchase, as per our terms and conditions. Our partner Moduslink will process the return. You will receive your refund after we review the goods returned. Please allow 5-14 days for processing.
To start a return, please click here.
- How long does it take to process my return?
Once we receive your return, we will check it in detail. Depending on our workload, it takes between 5 and 14 days for the refund to be credited to your account.
- How do I get my money back?
After returning goods, you will receive your credit note at the latest after 14 days from return receipt. Please note that the refund will be made via the payment medium you used for your order. The following payment options are available in the ZEISS online shop: PayPal, Credit Card, Debit Card or Prepayment.
- Can I return several orders together?
For logistical reasons, it is unfortunately not possible to combine several returns into one. However, as returns with a return label are free of charge anyway, please send returns from different orders separately.
- Can I return my online order to a retailer?
Unfortunately, it is not possible to return an online order to a retailer.