Frequently asked questions (FAQ)

General Questions

Who is Moduslink?
Moduslink is a global logistics company and our partner for handling orders. Our partnership with Moduslink ensures high reliability throughout the ordering process. Moduslink will deliver your purchases, invoice you and process payment when you buy products via the ZEISS online shop. Moduslink will also process any returns.
Who can I contact if I have a question about the online store or an order?
Our Service Center will help you with any questions about our products or a specific order. We are available weekdays from 8am to 4pm (CET) by phone on +44 (0) 20 7660 0000. Outside of these hours, please use the contact form on our website.
Service and opening times
You can contact Customer Services by e-mail at any time. The easiest way is to use the contact form on our website. On weekdays from 8am to 4pm (CET), Customer Services are also available by phone onĀ +44 (0) 20 7660 0000.