Frequently asked questions (FAQ)

General Questions

Who are ModusLink?

ModusLink are a global logistics company and our partner for handling of all orders. Our partnership with ModusLink ensures high reliability throughout the ordering process.

ModusLink will deliver the goods, issue the invoice and process the payments when you make a purchase in the ZEISS online shop. In the case of a return, ModusLink will also process all necessary steps. For more information about ModusLink, visit the following website: www.moduslink.com

Who can I contact if I have questions regarding the ZEISS online shop or an order?

If you have any questions about our products or a specific order, our service centre will be happy to help you. You can contact our service center as follows:

Mon. – Thu.: 8:00 am – 4:00 pm
Fr.:  8:00 am – 3:00 pm

under the following phone number:
+49 (0) 800 – ­­­­­­9347733